About Initial

The global leader in hygiene services,   contact us today

Protecting people, enhancing lives

Initial is the world's leading hygiene company, part of Rentokil Initial, a FTSE100 company, with 38,000 employees helping customers in over 40 countries around the world manage hygiene risk, create safer business environments and healthier and more hygienic workplaces to safeguard brand reputation, staff and end-users.

We go further to protect and enhance the things that matter most to you. Since 1903, we have built a large network of core support services which allows us to deliver washroom services, medical and clinical waste management, floor care and scenting solutions. Driven by science and years of experience, Initial solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations.

Our team of microbiologists, product developers and service professionals set us apart from competitors, delivering leading innovations and the highest levels of service in the industry.

With an active investment in research and development, training and customer service, Initial delivers global best practice and insight with local experience and expertise to our customers around the world.

Our commitment to the environment

Sustainability is rapidly climbing the agenda of every organisation driven by growing concerns for corporate social responsibility and duty of care, an increasing awareness of the need for environmental protection, ever more stringent legislation and rising landfill costs.

Initial leads the industry in the development of more environmentally-friendly, sustainable products and solutions. Our commitment to the environment is integral to the way we work and influences the local causes we support:

  • Waste management: We take great care on how we dispose of waste from our services and ensure all waste management solutions are compliant with local legislation and our experts work in partnership with customers to develop an effective waste minimisation programme. 
  • Product development: We develop products, packaging and consumables with low power consumption and minimal environmental impact 
  • Rainforest rescue: Initial Hygiene is a proud sponsor of Rainforest Rescue and the Daintree Rainforest (Buy Back and Protect Forever) Project

The Initial service promise

Everyday, local teams of Initial service technicians deliver efficient, discreet hygiene services to commercial customers in over 40 countries worldwide. With flexible serviced contracts tailored specifically to your business needs, Initial takes pride in delivering the highest levels of service, innovative solutions and professional customer care.

We will install and maintain your hygiene solutions, manage consumables and sanitary waste whilst ensuring compliance with all local legislation and environmental regulations.

1. On-site hygiene survey

We carry out a survey of your business premises, discuss your concerns and make recommendations specific to your needs.

  • Local, expert hygiene surveyors
  • Calls returned within 24 hours (Mon-Fri)
  • Appointment at a time of your convenience

2. Tailored hygiene solutions

We work with you to develop a hygiene program bespoke to your business needs.

  • Award winning hygiene products
  • Quick, discreet installation with minimal disruption to your business
  • In compliance with all hygiene and environmental regulations

3. Professional service

Our local team of service technicians will attend scheduled visits for ongoing maintenance.

  • Quality assurance that your hygiene solutions are in good order
  • 48 hour issue resolution
  • Proof of service made available online
Contact us today

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