Coronavirus information

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Protecting staff and customers during COVID-19

Since the first known case of COVID-19 on 1 December 2019, the COVID-19 outbreak has spread worldwide and is causing infections in 219 countries and territories. Currently, many countries are still under some degree of restrictions to break the chain of infection and some are suffering a second wave.

A few countries have successfully stopped outbreaks and are free of locally transmitted infections, but the majority are facing restrictions and infections worldwide are still increasing. In many countries, Rentokil Initial is classed as an essential business and we continue to provide services to our customers, where possible.

We’re taking the greatest care to ensure our staff are fully trained to work in this new environment and have the highest level of protection so they can provide our hygiene services safely to customers.

Hygiene solutions to support your business in managing the coronavirus crisis

Initial has over 100 years of experience in developing leading innovations and delivering the widest range of products and services. Every day, our service technicians around the world are delivering effective solutions to help businesses and organisations protect their staff and customers while the coronavirus crisis is managed and brought under control.

Initial offers an integrated range of hygiene solutions that help provide protection and address infection transmission risks to businesses from hand, surface and airborne infections in the washroom, communal spaces, work environments and visitor areas. Our range of no-touch hand hygiene products adds an extra layer of protection by reducing the risk of cross contamination.

Specialist disinfection services provided by our sister company, Rentokil, offer a range of options to protect your business against infectious diseases, from precautionary survey to high-level disinfection.

Establishing good hygiene practices across your business

Our solutions are supplied in over 50 countries worldwide and are designed for every business sector, including offices, manufacturing, supply chain, transport hubs, hospitality, retail, education and care homes. We deliver industry-leading innovations and the highest level of in-house service in the hygiene services industry.

Hand hygiene information to help prevent the spread of coronavirus

Our hands pick up microorganisms from the many different surfaces that we touch in our daily lives. When we visit the washroom or cough or sneeze we can transfer germs from our own bodies to our hands and then transmit them on to other surfaces. We exchange germs with other people by touching hotspots that many people touch, such as door handles, light switches, shared equipment or handrails. It is vital to practice good hand hygiene to prevent this ‘journey of the germ’.

Initial has a range of videos, leaflets and infographics explaining the journey of the germ between contaminated surfaces and hands and how to prevent the spread of infectious bacteria and viruses.

How to wash your hands

Watch this video to learn how to wash your hands to remove germs effectively.

How to wash your hands

Stop the journey of the germ

Learn how quickly germs can spread from contaminated hands around the workplace via touchpoints.

Journey of the germ

What are we doing for our customers?

As a responsible organisation that’s committed to protecting people, we’ll be closely monitoring the situation and providing informative updates to our customers via our websites and direct communications.

We want you to be reassured that our colleagues will not pose added risk to our customers and their employees. We’ve been implementing actions and training to ensure our continued delivery of a safe and high level of service while adhering to regional Governmental instructions and being sensitive to customer health and safety requirements.

Will there be any changes to my service levels?

The health and safety of our colleagues and customers is of paramount importance to us, and we will not offer our services unless we can be sure it is safe to do so. We are aiming to keep disruption to a minimum; however the following restrictions have been put in place for safety purposes:

  1. Rentokil Initial businesses will not conduct any type of service in medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 unless they are specifically trained to do so.

  2. Our businesses which provide specialist disinfection services by colleagues trained in biohazards and infection control will be permitted to conduct services in the following areas, provided there are no potentially affected people in the area and all other risks have been robustly assessed:

    a) Medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 infections.
    b) Any premises or vehicle which has been quarantined due to the presence of a suspected COVID-19 patient(s).

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