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myInitial is an online account management tool that is part of our service delivery, for an enhanced customer experience.

What is myInitial?

Transparent online reporting tool designed for peace of mind

myInitial is a comprehensive online reporting tool for Initial customers giving 24/7 access to all the hygiene servicing activity we carry out. The aim of this tool is make sure you are able to easily access, track and monitor all information regarding your account at the tip of your fingers.

Here’s How It Works

Key Features And Benefits

  • myInitial captures real time data from multiple sites to enhance traceability

  • Your signatures are validated online for proof of service delivery

  • Functions such as customising reports, managing, retrieving and downloading up-to-date documents are available

  • Your information are kept safe with hashed passwords, https encryption and a back-up data center

  • You will be aware of completed and planned services through a visit log to avoid any missed service

  • Giving you visible assurance that your hygiene needs are being taken care of by facilitating service transparency and delivering real-time information

hrough ServiceTrak and myInitial, we are dedicated in embracing our corporate social responsibility initiatives by going green with online service reporting system. If you are not registered for myInitial, please contact your Account Manager or customer services for your own unique user login.

Please see myInitial Frequently Asked Questions.

For more information, speak to our hygiene experts today at 2430309.

Hygiene solutions

Discover our full range of hygiene services including air, hand, surface and washroom solutions for your business.

About Initial

With more than 50 years of experiences and tailored solutions to meet local business needs, you can rest assured that you are in good hands.