Coronavirus information

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Protecting staff and customers during COVID-19

Since the first known case of COVID-19 on 1 December 2019, the COVID-19 outbreak has spread worldwide and is causing infections in 219 countries and territories. Currently, many countries are still under some degree of restrictions to break the chain of infection and some are suffering a second wave.

A few countries have successfully stopped outbreaks and are free of locally transmitted infections, but the majority are facing restrictions and infections worldwide are still increasing. In many countries, Rentokil Initial is classed as an essential business and we continue to provide services to our customers, where possible.

We’re taking the greatest care to ensure our staff are fully trained to work in this new environment and have the highest level of protection so they can provide our hygiene services safely to customers.

Hygiene solutions to support your business in managing the coronavirus crisis

Initial has over 100 years of experience in developing leading innovations and delivering the widest range of products and services. Every day, our service technicians around the world are delivering effective solutions to help businesses and organisations protect their staff and customers while the coronavirus crisis is managed and brought under control.

Initial offers an integrated range of hygiene solutions that help provide protection and address infection transmission risks to businesses from hand, surface and airborne infections in the washroom, communal spaces, work environments and visitor areas. Our range of no-touch hand hygiene products adds an extra layer of protection by reducing the risk of cross contamination.

Specialist disinfection services provided by our sister company, Rentokil, offer a range of options to protect your business against infectious diseases, from precautionary survey to high-level disinfection.

Establishing good hygiene practices across your business

Our solutions are supplied in over 50 countries worldwide and are designed for every business sector, including offices, manufacturing, supply chain, transport hubs, hospitality, retail, education and care homes. We deliver industry-leading innovations and the highest level of in-house service in the hygiene services industry.

Hand hygiene information to help prevent the spread of coronavirus

Our hands pick up microorganisms from the many different surfaces that we touch in our daily lives. When we visit the washroom or cough or sneeze we can transfer germs from our own bodies to our hands and then transmit them on to other surfaces. We exchange germs with other people by touching hotspots that many people touch, such as door handles, light switches, shared equipment or handrails. It is vital to practice good hand hygiene to prevent this ‘journey of the germ’.

Initial has a range of videos, leaflets and infographics explaining the journey of the germ between contaminated surfaces and hands and how to prevent the spread of infectious bacteria and viruses.

How to wash your hands

Watch this video to learn how to wash your hands to remove germs effectively.

How to wash your hands

Stop the journey of the germ

Learn how quickly germs can spread from contaminated hands around the workplace via touchpoints.

Journey of the germ

What are we doing for our customers?

As a responsible organisation that’s committed to protecting people, we’ll be closely monitoring the situation and providing informative updates to our customers via our websites and direct communications.

We want you to be reassured that our colleagues will not pose added risk to our customers and their employees. We’ve been implementing actions and training to ensure our continued delivery of a safe and high level of service while adhering to regional Governmental instructions and being sensitive to customer health and safety requirements.

Will there be any changes to my service levels?

The health and safety of our colleagues and customers is of paramount importance to us, and we will not offer our services unless we can be sure it is safe to do so. We are aiming to keep disruption to a minimum; however the following restrictions have been put in place for safety purposes:

  1. Rentokil Initial businesses will not conduct any type of service in medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 unless they are specifically trained to do so.

  2. Our businesses which provide specialist disinfection services by colleagues trained in biohazards and infection control will be permitted to conduct services in the following areas, provided there are no potentially affected people in the area and all other risks have been robustly assessed:

    a) Medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 infections.
    b) Any premises or vehicle which has been quarantined due to the presence of a suspected COVID-19 patient(s).

What are we doing for our employees?

To ensure we provide a sensible and proportionate response, we’ve established a dedicated central team to monitor the global situation and maintain a global response plan. The initial phase of this plan consists of providing instructions and guidelines for country leadership teams and ensuring all colleagues around the world receive thorough awareness briefings. All information is being assessed on an ongoing basis to ensure that our people are always protected and are also able to inform our customers on new developments as they happen.

In every country, our management teams, health and safety, and HR managers are continuously monitoring local government guidance and recommendations from WHO and CDC.

In a country with active outbreaks, we’re carrying out risk assessments and implementing risk control measures to ensure colleague exposure to infection risks is reduced, helping to protect them and also customers with whom they come into contact. These controls may include the following.

  • Increased supply and use of PPE, particularly N95 and FFP3 face masks
  • The potential introduction of travel bans
  • Possible restrictions or postponement of visitors from affected areas
  • Quarantining colleagues who present symptoms after travel into infected areas or exposure to infected persons
In countries with zero or a small number of isolated cases, we’ll continue to carry out routine work activities, following standard safe working practices, to include the following.
  • Practising regular, good hand hygiene using soap and water, ensuring hands are thoroughly dried and applying an alcohol-based hand sanitiser solution - particular important when travelling or working in heavily populated areas.
  • Use of all forms of fit-for-purpose, undamaged PPE, specified and provided for the work they are required to perform.
  • Ensuring cuts and abrasions are kept clean, treated and covered with waterproof dressings.