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At your service

Combining great service with insightful understanding of your business is the characteristic that sets Initial apart from the rest. We are always available to answer your questions and respond to your needs. That’s true of everyone at Initial from account managers to delivery drivers.

Whenever you deal with Initial - however large or small your contract – you’ll always enjoy a single point of contact. Your dedicated account manager will have complete oversight of your requirements, and we’ll provide one simple, itemized invoice each month.

All our customers benefit from:

  • A dedicated team with a thorough understanding of every aspect of your account.
  • Immediate advice on any questions relating to our products and services you may have.
  • Rapid decision-making.
  • Experience and in-depth expertise in all areas of washroom services and products.
  • Dedicated Research and Development bringing the benefits of the latest developments in washrooms to your business.

Installation

Fitting out your washrooms needs to be done quickly, efficiently and to high standards. Initial has years of proven expertise in the sector; you can trust us for excellent results. Our trained technicians will carry out all installation procedures – from sanitizing your systems to installing washroom dispensers– with a minimum of disruption.

We will agree an installation time that fits with your schedule. All work will be carried out in a discreet and efficient way to ensure there is as little disruption to your business as possible. We will also clean up after ourselves, leaving behind us only highly serviceable washrooms that will be a pleasure to use for many years to come.

Servicing

Regular professional service is vital to the maintenance of clean, hygienic, welcoming washrooms. We have a wide range of service level agreements available, or we can customise our services to suite your precise requirements.

Once a washroom service agreement is in place you can look forward to:

  • Washrooms serviced to an agreed schedule.
  • Telesales backup in case of unforeseen shortages – with immediate delivery of required items.

Delivery

Your service contract will specify dates and times for the delivery of washroom supplies – and you can always depend on us to arrive when we say we will. Our delivery drivers and supply staff are highly trained in discreet and efficient service. You’ll hardly notice we’ve been there – but your staff and washroom users are sure to appreciate the well-stocked washrooms they always enjoy.

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