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Who is Initial

Initial Hygiene in Fiji is part of a service-based company that consists of several different divisions that operate in some 40 countries around the world. Services we provide include cleaning, textiles, facilities services and, of course, washroom and hygiene services.

Our experience and attention to detail makes Initial one of the global leaders in the provision of quality washroom and hygiene services.

With 5 hygiene service centres in Fiji alone, we have been setting industry standards since the 1980s. Our steady growth has been based on the highest level of service, market leading product and service development and a strong knowledge of what our customers need and value.

History, Values and Culture

Initial in Fiji has been offering a wide range of hygiene services since the 1980s and we have now become the preferred supplier for many companies.

History
Initial began trading in England in 1903 when an American, Mr A.P.Bigelow, started a towel rental service for businesses in central London. Each customer had their initials embroidered on their towels – and so the Initial Towel Supply Company was born. Over the years the business grew and expanded into many other countries. It was acquired by the Rentokil group in 1996, and renamed Rentokil Initial. Rentokil added international know-how and business acumen to the group’s operations, and the two businesses still trade separately under the Rentokil and Initial brand names.

Values and Culture
Initial has a decentralized structure with strong operational management at local level. We believe in streamlining management and investing in recruitment, training, technology and improving the environment. Empowering our employees through development programmes helps you always receive the best customer service. All our employees follow our Code of Ethics. For you this means:

  • A ‘customer-first’ philosophy.
  • A service provider who proactively cares for the environment.
  • A direct and transparent way of dealing with all customers and staff.

People Matter

Ours is a people-based business. Our people provide the highest level of hygiene services allowing your people enjoy a level of comfort, hygiene, cleanliness and convenience that allows them to get on with their jobs without distraction. Customers and visitors to your premises experiencing a clean, hygienic level of washroom service that reflects well on your business.

Our People
You may not see much of our people. They are unobtrusive and often do their job when you’re not around. But you will appreciate their efforts. Clean, well-designed, well-stocked washrooms – one less thing for your business to worry about. All our staff are thoroughly trained in their duties. Devolved responsibility means they take pride in their performance – and you enjoy a higher quality of customer service.

Your People
The hygiene of washrooms are not a matter of great concern in many organisations – until something goes wrong. With Initial’s guaranteed service levels your staff, customers and visitors can rely on unbroken comfort, hygiene and convenience in all your washrooms at all times.

Our Approach

Washroom hygiene is a process we’ve studied closely for many years. We’ve refined our approach to a point where our unobtrusive yet effective hygiene service is a byword in the industry. We always start by understanding your needs – then putting in place levels of service to meet them.

Initial also provide companies with Deep Hygiene Treatment, but however many services you choose to source from Initial you’ll always enjoy a high level of professionalism when dealing with our organisation. Your dedicated account manager will constantly assess how well we are meeting your needs, and suggest alterations from time to time. You will also have the option of having either a monthly, quarterly or annual billing.

Further information

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