Global account management

Global accounts

The global leader in hygiene services.   contact us today

Global account management

As leaders in the commercial hygiene solutions industry, we understand that managing hygiene requirements across markets and locations can prove to be complex - with varying needs, expectations, regulations and legislations to contend and comply with.

Initial operates across more than 45 countries to offer the strength and experience of a multinational organisation whilst retaining the agility and expertise of a local company. Our Global Accounts team offers customers the benefits of scale through a single point of contact, supporting a diverse range of businesses whilst retaining central accountability and management. Knowing that our customers count on our expertise motivates us to continue to push the boundaries of our industry. We pioneer new innovations, harness new technology and leverage the latest breakthroughs in research and development to deliver global service excellence.

Why have a global partnership with us?

Our Global Accounts team has years of experience in establishing major global hygiene implementations across multiple countries. No matter where in the world you do business, we can work with you to understand your specific needs and quickly put together a tailored hygiene management programme based on your business realities and our existing intellectual property (IP).

We offer our customers a single Master Services Agreement (MSA) with agreed Service Level Agreements (SLAs) so that we can ensure a consistent and professional service whilst retaining central accountability and management.

The relationship you have with us is key, not only at a global level but also locally at the sites we service. The Global Accounts team is supported by local and regional account management teams to ensure successful implementations, quality of service delivery and also provides an escalation point for global contract or service management issues. This network successfully supports more than half a million customers worldwide.

Disinfection services for global businesses

In light of the recent developments regarding the coronavirus, our sister company, Rentokil, are here to support our global customers by providing fast, responsive disinfection services to provide reassurance to businesses that could be affected by potentially hazardous situations, eradicating harmful pathogens quickly, safely and in a discreet, legally compliant manner.

Our qualified technicians are equipped with the necessary personal protective equipment, respiratory protective equipment and specialist disinfection equipment to work safely and effectively.

Sector expertise

Hygiene expertise and experience across a wide range of industry sectors from hospitality and facilities management to food processing and retail. We stay abreast of the latest and emerging trends that make their way across industry sectors and use this knowledge to update our development work around commercial hygiene solutions.

Why initial are the leaders in hygiene

At Initial we believe in the smart use of hygiene so you’re covered in all key risk areas, not just in the washroom. Our broader approach will assist you in establishing good hygiene practice throughout your organisation, creating a healthier, more productive environment for everyone. 

Initial is the world's leading hygiene company, offering expert services and innovations to meet the needs of key service providers in over 45 countries around the world. We help protect people and property – especially those associated with the highest health risks during this difficult time – by creating safer, healthier and more hygienic environments.

World class innovations

One of our key areas of focus is finding smarter, more effective solutions to hygiene management. At our Global Research & Development Centre - known as The Power Centre, our central team of biologists, product engineers and regulatory experts embrace and experiment with new technologies and innovations.  

Our Global Accounts team can organise personalised tours of the Power Centre and keep you informed about our market-leading innovations such as our smart hygiene solutions, myInitial and the award-winning Signature Colour range.

Award-winning product ranges

At Initial, we continuously invest in research and development to create state-of-the-art hygiene washroom solutions that deliver real end-user benefits to our customers. Our Signature range of washroom hygiene products was awarded the prestigious Red Dot Design Award, an internationally-recognised product quality seal for achieving product design excellence as well as the President’s Design Award, Singapore’s most prestigious design accolade.

The Initial Service Promise

Our comprehensive range of integrated hygiene solutions are tailored to the needs of your business and help to prevent the spread of bacteria and viruses.

1. On-site hygiene survey

We carry out a survey of your business premises, discuss your concerns and make recommendations specific to your needs.

  • Local, expert hygiene surveyors
  • Calls returned within 24 hours (Mon-Fri)
  • Appointment at a time of your convenience

2. Tailored hygiene solutions

We work with you to develop a hygiene program bespoke to your business needs.

  • Award winning hygiene products
  • Quick, discreet installation with minimal disruption to your business
  • In compliance with all hygiene and environmental regulations

3. Professional service

Our local team of service technicians will attend scheduled visits for ongoing maintenance.

  • Quality assurance that your hygiene solutions are in good order
  • 48 hour issue resolution
  • Proof of service made available online