Food and Beverage Outlet

Food and Beverage

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How To Improve Hygiene Level at your Food and Beverage outlet

By creating good hygiene for food and beverage businesses, you can minimise the risk of cross-contamination and ensure food safety for customers. This also creates a pleasant environment in which your customers can enjoy great food and good company.

The certification of the food safety standard of HACCP (Hazard Analysis and Critical Control Point) can help businesses introduce procedures to ensure the food they produce is safe to eat. Determining critical control points where hazards can be prevented and eliminated is essential; below we explore a few areas for consideration.

Hand Hygiene

Contaminated hands are a major factor in foodborne diseases. Centers for Disease Control (CDC) estimates that up to 40% of cases may be linked to poor hand hygiene. Hands can carry and transmit dangerous pathogens such as norovirus, they also pick up transient organisms such Salmonella from the gut after using the toilet.

During food preparation hands touch a variety of surfaces, food and equipment that may themselves be contaminated, and this can be a major factor in cross-contamination.

Hand Hygiene in Food and Beverage outlet

  • Introduce a hand hygiene cleaning regime with training for all staff on how to wash their hands correctly
  • Develop a glove policy and provide training on standard operating procedures to educate staff on their use
  • Implement effective monitoring solutions to ensure handwash compliance
  • Provide sufficient handwashing facilities such as hand soap dispensers, paper towels or hand dryers and extra protection with hand sanitizer in the right locations to minimise cross-contamination

Kitchens/Food Preparation Areas

Studies have found bacteria levels 1000 times the acceptable standard in some food courts. Kitchens and food preparation areas provide the optimal environments for bacteria to breed and spread if good hygiene practices are not put in place. Minimising the risk of cross-contamination and spread of bacteria and ensuring proper food hygiene and safety are critical elements in ensuring the well-being of staff and customers.

  • Use separate cutting boards, plates and knives for produce and raw meat, poultry and seafood. Clean them thoroughly with hot soapy water after use
  • Ensure staff are well educated on the importance of complying with hand washing, glove and hair net usage practices
  • Food waste areas should be kept clean, tidy and regularly cleared to prevent pests
  • Ensure all food handlers are fit for work. Pathogens such as norovirus are easily spread and have a low infective dose - meaning very few organisms are needed to cause illness

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Customers often decide where to eat from a glimpse of the menu or the condition of the premises before they decide to enter. Ensuring the entrance to your establishment is clean and inviting is important to encourage customers to dine with you.

  • Consider displaying review and sanitary inspection certifications at your entrance to give customers confidence in your establishment
  • Front of house staff, waiters and chefs who come into contact with food should look clean and presentable, paying close attention to details such as the length of finger nails and tidy hair
  • Staff and customer can bring in contamination on their shoes, thus having disinfectant mat will help reduce this and pairing it with dust control mat to help absorb dirt and water so these do not get through into your facility


The standard of washrooms in a food establishment can directly impact a customer’s perception of the cleanliness of the kitchen; in fact a clean washroom gives 91% of people confidence in the quality of the food and drink being served. Providing the right facilities to ensure good washroom behaviours can also help minimise the risk of dangerous pathogens being spread and making their way into the kitchen and food preparation areas.

Washroom with Initial Hygiene Units

  • Implement a rigorous cleaning schedule based on peak timings and traffic to ensure washrooms are kept clean
  • Ensure washrooms are well-stocked with hygiene essentials such as hand soap, paper towels and sanitary waste disposal for good washroom hygiene
  • Keep it smelling fresh with air freshener - bad smells can be a deterrent for people using the washroom and is often a reason for not washing their hands properly