Hotels

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How To Improve Hospitality Hygiene

Creating the right environment and brand experience for your guests is essential. A poor experience could be damaging to your business, impacting customer loyalty, making them less likely to return.

Clean and hygienic facilities, communal areas and washrooms play a key role in turning an average stay into a great one, and these are some of the most important factors when recommending a hotel to friends and colleagues.

Entrances (receptions/concierge)

A hotel's entrance is one of the most visible and important areas, critical in creating the right first impression. From the moment guests walk through the door, they expect a level of style and quality in keeping with your brand.

  • Ensure a regular sanitation routine with a focus on high footfall areas such as lift buttons, staircase handle or door knobs to minimise cross-contamination 
  • Guests can bring in contamination on their shoes, having disinfectant mat will help reduce this and pairing it with dust control mat to help absorb dirt and water so these do not get through into your facility
  • Create the right ambience to make your hotel stand out by introducing custom scents to deliver a memorable experience and elevate your brand

Guest Rooms

Hygiene is more than cleaning the surface. Clean the dirt you can see but also consider what is invisible to the naked eye - germs can be easily transferred, putting the health of guests at risk.

  • Ensure the cleaning staff are aware of the risks of cross-contamination. Gloves used when cleaning the toilet should be thrown away and replaced before contact with any other surface or object
  • High usage items such as remote controls, light switches, drinking glasses and headboards should be cleaned thoroughly to reduce the spread of bacteria

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Washrooms

The importance of a good washroom experience should never be underestimated. A good washroom experience could influence a hotel guests’ overall impression towards your brand for the better, enhancing their perception of the business, quality of service and standard of hygiene it offers guests.

Kitchens and Dining Areas

Cross-contamination and spread of bacteria in kitchens can occur easily if proper hygiene practices are not put in place.

  • Train staff on correct handwashing procedures and glove usage policies to minimise the spread of germs from hands to food and surfaces
  • Ensure adequate handwashing facilities are provided and well-stocked hand soap, paper, sanitiser or linen towels and waste bins. No touch solutions will help reduce the risk of germs spreading
  • Disinfect food preparation surfaces regularly to minimise cross-contamination

Leisure Centre (gym/spa/pool areas)

Unhygienic conditions in public amenities can lead to the rapid spread of diseases, respiratory conditions and even intestinal disorders. Micro-organisms in sweat, urine, saliva and faecal matter thrive in poor sanitation and outbreaks can have a vast impact on guests and brand reputation.

  • Ensure adequate hand washing and drying facilities are provided in the changing areas, with well stocked hand soap, paper, sanitiser or linen towels and waste bins. No touch solutions will help reduce the risk of germs spreading
  • Hand sanitisers provided at key locations will help to minimise the risk of cross-contamination amongst hotel amenity users
  • Bad odours will give the perception of an unclean environment, scenting solutions can help counteract malodours

Conference Rooms/Business Centres

With high human interaction and heavy usage, conference rooms and business centres in hotels will create a breeding ground for harmful bacteria. A clean meeting environment creates a pleasant guests’ experience and reflects well on your brand.

  • Provision of hand sanitizers will help protect guests within this environment
  • Key locations which should be sanitised include: communal desks, remote controls, door handles and telephones