Retail Hygiene

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Recommendations For Retail Hygiene

66% of shoppers would reduce their shopping time to avoid unacceptable hygiene. This study has revealed that unhygienic and poorly maintained washrooms have negatively affected judgement, reduce evaluations, purchase likelihood and the willingness to pay for products. In the retail industry where achieving return business is key to profitability, the potential impact of poor hygiene could:

  • Damage your business image.
  • Drive traffic to online shopping or other competitors.
  • Reduce the length of stay and consequently overall spend.
  • Drive people away as insufficient facilities especially during peak periods.

Entrances / Escalators / Cash Desks

The entrance to any retail store, regardless of location, is the customer's first glimpse into your premises. Create a lasting first impression by welcoming your customers into an environment which associates with your brand through a distinctive scent.

As more visitors make regular visits, common touch points such as door knobs and elevators may contain harmful bacteria which can easily spread through touch, leading to cross contamination. In order to ensure high traffic areas such as entrances and common touch points are free of dirt, sticky handprints and streaks,

  • A high quality floor mats helps to protect your flooring and keep dirt and dust from being trodden onto your premises.
  • Install air fresheners or air sanitisers to counteract bad smells and create a great first impression.
  • Ensure hand sanitisers are available to kill germs and help prevent the spread of infection.


An average 75% of people surveyed say the washroom facilities in retail environments are extremely important.

It creates a pleasant shopping experience and has a huge impact on shoppers’ dwell time and spending desire. Effective cleaning programs should not simply focus on removing visible soils, but attention should be paid on high risk areas such as feminine hygiene facilities, handles and areas around the sink.

  • Keep your washroom facilities clean and adequately stocked, so they're available for washing, dryingsanitising of hands and sanitary waste disposal at all times.
  • Automatic or no touch dispensers can help to reduce the transmission of germs, which can enhance customer experience.
  • Freshen up your washroom with air freshener to ensure visitors remain happy during their stay.

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Food Courts / Kitchens / Food Preparation Areas:

Studies have found that bacteria level in some food courts is 1,000 times above the acceptable standard.

Open kitchens in food courts are highly visible to your visitors and reflect how much your management team cares about your customers. Food hygiene and safety are critical to complement the overall shopping experience.

  • Wipe high chairs thoroughly and after each use to reduce the risk of surface to hand contamination.
  • Ensure sink areas are clean and have the right hand wash, drying and sanitising facilities.
  • Educate staff on appropriate hand wash and glove usage procedures.
  • Kitchen surfaces should be regularly cleaned. To further minimise cross-contamination provide a hand sanitiser.

Baby Changing / Disability Facilities:

Studies have found that some baby changing rooms have bacteria levels of 165 times higher than the safe limit.

Babies, young children and the disabled are the most vulnerable to infectious diseases in the retail environment. Young children in particular, due to their immature immune systems, are at risk of contracting and transmitting infections through close contact with other children and via exposure to shared facilities.

  • Hand sanitisers will kill germs and help prevent the spread of infection.
  • Ensure sink areas are clean and have the right hand wash, drying and sanitising facilities.
  • Provide a nappy bin for proper waste disposal.
  • Bad smells in these facilities give a perception of unclean environment, air freshener solutions can help counteract the malodorous.

Children's Play Areas:

The Centers for Disease Control and Prevention (CDC) reports that 80% of all infections are transmitted by hand.

Hands are a natural breeding ground for germs. Little hands are always touching objects such as toys and toilet seats, which means they can easily pick up and spread germs. Parents will be more confident when visiting malls and stores with hygienic play areas for children.

  • Play equipment and toys should be regularly wiped down and sanitised to ensure germs are not spread.
  • Door handles and common surfaces are often overlooked when cleaning. Ensure a good cleaning program and provide access to hand sanitisers to minimise the risk of cross-contamination.