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What is myInitial?

myInitial is our online customer portal that makes it easy for customers to access account and service-visit information.

Key features:

  • Easy access to information on service visits – previous and upcoming ones
  • Improved navigation and filtering to view real-time information for multisite customers
  • Simple access to contract summary and detail to understand the services we provide
  • Check signatures online for proof of delivery
  • Build customised reports that can be scheduled to update when you need to
  • Securely download up-to-date documents on all your services
  • Access an integrated gateway to other platforms that allows you to find out more about our products and services

How it works

The myInitial portal is a free online tool and your local Initial administration team can register you with an account to access your contract. Following a service completion, an Initial service representative captures your signature on their mobile device. Information is uploaded and stored on servers, replacing traditional paper records with data made available on the myInitial portal.

Will my data be safe on myInitial?

Yes. All data is collected and stored on Rentokil Initial servers, with TLS encryption and data backups. All user accounts are protected with secure passwords. Additionally, the myInitial platform goes through security testing on an annual basis.

What are the system requirements for myInitial?

myInitial is a web-based customer portal. To access it, you must use a web browser. Recommended browsers for myInitial include the latest versions of Google Chrome, Microsoft Edge, Safari and Firefox.

Contact us today at 02 290 8500 to discuss how myInitial can support your onsite hygiene management.