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Retail Hygiene

We provide a range of solutions to elevate your shopperʼs experience at retail and shopping malls.

We understand that good washroom facilities and ambiance are vital to create a pleasant shopping experience. 

Happy customers and achieving return business are key to your profitability. Clean and hygienic washrooms with pleasant smell plays a role to evoke positive feelings are an important factor in your customers’ decision to return. If facilities are poor it can reflect on your brand image, reduce the length of stay and spend, and ultimately drive people away.

Benefits of Good Retail Hygiene

  • Improved shopper experience, leads to longer dwell time and spend 
  • Enhanced positive image means more new shoppers and return visits 
  • Good reputation leads to recommendation and new customers 
  • Provision for special groups (babies, elderly etc.) improves reputation and return visits 
  • Taking care of staff wellbeing which translates to higher service & satisfaction


How hygiene impacts customer experiences

An enhanced washroom experience leads to increased purchase behaviour, positive word of mouth and greater frequency of return visits. Find out more about how to improve hygiene in your retail space for a compelling customer experience.

Service Promise

Everyday, local teams of Initial service technicians deliver efficient, effective and discreet services, keeping our service commitment to customers across the world. 

With flexible serviced contracts tailored specifically to your needs, Initial takes pride in delivering the highest levels of service, innovative solutions and professional customer care. 

We will install and maintain your hygiene solutions, manage consumables, dispose of sanitary waste whilst ensuring compliance with all hygiene and environmental regulations.

How Can Our Expertise Help?

Structured Hygiene Survey

Identify germ hotspots and get a full understanding of your requirements

Hygiene Education

Encourage better hygiene amongst your staff with educational posters and Hygiene Awareness Talk

Right Approach

Clean is not necessarily hygienic, so we can help you improve standards for your customers and staff

Consumables Advice

Help you save money by advising on the correct type, quantity and location of consumables based on usage patterns

Choices of Range

Exclusive, innovative new products, designed for ease of use, comfort and reliability, delivered with style

Excellent Service

Dependable, friendly and discreet. We deliver the best in hygiene for your premises, including regular quality checks

About Initial

Find out more about who we are and how we can help.

Hand Hygiene

Provide the complete solution to combat cross contamination between staff and customers.

The business impact of scenting

Latest research-based findings provide new insight on consumer responses to smell. Find out how Initial can help enhance your customer experience and build brand loyalty.