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About Initial

We go further to protect and enhance the things that matter most to you.

Rentokil Initial: A Global Organisation- operates in all major continents of Europe, North America, Asia Pacific and Africa. The organisation provides a wide range of solutions in over 50 countries, where the "Rentokil" and "Initial" brands represent innovation, expertise and quality service.

About Initial: A global provider of washroom hygiene and facilities services with more than 100 years of brand history in 45 countries. Delivering a complete solution for your business environment, we are dedicated to raising hygiene standards and bringing science to your washroom.

An internationally-recognised brand

We are an internationally-recognised brand with localised leading expertise.

We value health and safety of our people and customers

We value health and safety for our people and customers and treat safety as top priority.

Dedicated to deliver outstanding customer service

Dedicated to deliver outstanding customer service and provide quality experience to customers.

Delivering our Service Promise

Fostering Partnership
Fostering a trustworthy and credible partnership with our customers.
Customer Care
We care for our customers' business and services with dedication.
Eco-Friendly Interest
Display interest and engage our involvement in eco-friendly initiatives.

Service promise

Everyday, local teams of Initial service technicians deliver efficient, effective and discreet services, keeping our service commitment to customers across the world.

With worry-free services tailored specifically to your needs, Initial takes pride in delivering the highest levels of innovative solutions and professional customer care.

We will install and maintain your hygiene solutions, manage consumables, dispose of sanitary waste whilst ensuring compliance with all hygiene and environmental regulations.

Awards and accolades

The Signature range has won recognition and praises from the prestigious Red Dot Design Awards with its benchmark setting hygiene product excellence through design innovation. Previous winners include high profile brands such as Mercedes-Benz, Apple, and Issey Miyake.

“A minimalist use of form and the highest degree of functionality with regard to user-friendliness and ease of use characterise the Signature range of hygiene products.” 

Statement by the jury, Red Dot Design Awards 2014

Key design features of the Signature range include:

  • Embodiment of form and function, addressing hygiene needs through the integration of sensor technologies and user-led innovation
  • Smooth, anti-microbial surfaces preventing bacterial growth
  • Promoting accessibility of products for end-users and serviceability for facilities owners
  • Structures built on ergonomic studies of layout, positioning and user interaction
  • Humanistic design to give users natural directional cues to understanding the product and its function
  • Versatile colour schemes of neutral palettes that complement most environments
  • All products tested for hard wearing durability of up to 3.8 million operations; materials fully recyclable




How long will it take to receive a quote?

One of our expert consultant will meet with you to conduct a thorough assessment of your current hygiene standards. Once we fully understand who you are and what you need, you will then be provided with a specific, fully-quoted hygiene solutions to meet the time demands of your business.

Is it easy to change my hygiene services account to Initial without unnecessary disruption?

Our dedicated account teams will accompany you every step of the way. We have many years of experience migrating customers from existing providers to Initial Hygiene with no disruption in service cover. We will get to know how you operate and what you require and make it our business to tailor and implement our hygiene services accordingly.

Can I have my supplies delivered at hours that suit me?

On your first meeting with our local Hygiene expert, you will have the opportunity to provide your exact service requirements and preferences, which we will do our best to fulfil.

Who will be managing my account? Who will be delivering the service?

You will have a dedicated, local account manager, supported by a professional and responsive customer service team. Our local service technicians, based at the closest branch from your site, will perform the service delivery.

Can I make electronic payments?

We offer online credit payment through the Standard Chartered Online Banking platform, such as online payment and FPS. Besides that, we offer an electronic wallet payment option through PayMe, provided by HSBC.

Find your local branch

All around Hong Kong Initial hygiene experts are at the ready to be at your service

Washroom services

We provide the most comprehensive range of solutions in the washroom services industry. This means that we are able to deliver the service that meets your individual needs.