About Initial

Call us for a free quote on 0703 055 666 or +254110132433  or

For Customer Care contact us on 0703 055 777  or email us

About Initial

For over 62 years, businesses have put their trust in Initial Hygiene to keep their organisations hygienic and looking good. 

Our hygiene experts have extensive experience in understanding and meeting customers’ needs across a wide range of business sectors. Our approach is designed to assist you to establish excellent hygiene practices throughout your organisation, creating a healthier and more productive environment for everyone.

Why Initial?

  • Structured Hygiene Survey - As part of our service, our expert consultants will conduct a full assessment of your premises to help us identify the risk areas and the appropriate solutions to meet your needs

  • Expert Installation - Our service technicians are fully trained and equipped with expert technical knowledge to ensure optimal unit placement.

  • Nationwide Coverage - We have branches across South Africa and abroad to ensure that your hygiene needs are met wherever you are.

  • Tailored hygiene solutions - Our innovative service solutions are specially developed to help raise the standard of hygiene within your business.

  • Action 2/24 - Our customer relations team will respond to your enquiries within 2 hours and make sure that actions are taken within 24 hours.

Service Promise

Initial provides a range of hygiene solutions to help ensure the well-being of customers and staff. By offering hygiene services tailored specifically to your business needs, Initial delivers the highest levels of customer care paired with innovative solutions.  We will install and maintain your bathroom hygiene solutions, manage consumables, and dispose of waste whilst ensuring compliance with health and safety standards and local legislation.

1. On-site hygiene survey

We carry out a survey of your business premises, discuss your concerns and make recommendations specific to your needs.

  • Local, expert hygiene surveyors
  • Calls returned within 24 hours (Mon-Fri)
  • Appointment at a time of your convenience

2. Tailored hygiene solutions

We work with you to develop a hygiene program bespoke to your business needs.

  • Award winning hygiene products
  • Quick, discreet installation with minimal disruption to your business
  • In compliance with all hygiene and environmental regulations

3. Professional service

Our local team of service technicians will attend scheduled visits for ongoing maintenance.

  • Quality assurance that your hygiene solutions are in good order
  • 48 hour issue resolution
  • Proof of service made available online
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