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Coronavirus information

Protecting staff and customers during COVID-19


Since the first known case of COVID-19 on 1 December 2019, the COVID-19 outbreak has spread worldwide, mutating several times and causing widespread illness and suffering. Currently, many countries are still under some degree of restrictions to break the chain of infection as the vaccination programs continue to roll out throughout the world. 

In many countries, Rentokil Initial is classed as an essential business and we continue to provide services to our customers, where possible.

We’re taking the greatest care to ensure our staff are fully trained to work in this new environment and have the highest level of protection so they can provide our hygiene services safely to customers. In New Zealand, all Rentokil Initial employees are required to have been double vaccinated as a condition of employment.

Hygiene solutions to support your business in managing the coronavirus crisis

Initial has over 100  years of experience in developing leading innovations and delivering the widest range of products and services. Every day, our service technicians around the world are delivering effective solutions to help businesses and organisations protect their staff and customers while the coronavirus crisis is managed and brought under control.

Initial offers an integrated range of hygiene solutions that help provide protection and address infection transmission risks to businesses from hand, surface and airborne infections in the washroom, communal spaces, work environments and visitor areas. Our range of no-touch hand hygiene products adds an extra layer of protection by reducing the risk of cross contamination.

We also supply precautionary and high-level specialist disinfection services that offer the utmost protection for  your business against infectious diseases. 

Hand hygiene

An award-winning range of hand hygiene products, as well as hand soaps and sanitisers, formulated to be highly effective against bacteria and viruses.

Air care

Our Air Purification solutions can remove up to 99.9999% of Coronavirus in the air, as well as other harmful airborne pathogens to provide a safer, lower risk environment

Surface hygiene

Our surface hygiene services disinfect and sanitise surfaces, equipment and floors with effective solutions that can kill 99.99% of bacteria and viruses.

Establishing good hygiene practices across your business

Our solutions are supplied in over 50 countries worldwide and are designed for every business sector, including offices, manufacturing, supply chain, transport hubs, hospitality, retail, education and care homes. We deliver industry-leading innovations and the highest level of in-house service in the hygiene services industry.

Air hygiene information to help prevent the spread of coronavirus

Coronavirus, and in particular the Delta strain, is characterised by aerosol transmission. The World Health Organisation (WHO) and Centers for Disease Control and Prevention (CDC) has confirmed that air transmission presents the number 1 risk in the spread of coronavirus, it is imperative that businesses shine a lens on indoor air quality (IAQ) to ensure that adequate ventilation as well as purification solutions are considered to clean and decontaminate the air from harmful pathogens and aerosols

Initial provides a wide range of air hygiene solutions to reduce risk and create safer, cleaner more hygienic indoor air 

What are we doing for our customers?

As a responsible organisation that’s committed to protecting people, we are closely monitoring the evolving coronavirus situation. 

We want you to be reassured that our colleagues will not pose added risk to our customers and their employees (all Initial Hygiene employees are double vaccinated). We’ve been implementing actions and training to ensure our continued delivery of a safe and high level of service while adhering to regional Governmental instructions and being sensitive to customer health and safety requirements.

Will there be any changes to my service levels?

The health and safety of our colleagues and customers is of paramount importance to us, and we will not offer our services unless we can be sure it is safe to do so. We are aiming to keep disruption to a minimum; however the following restrictions have been put in place for safety purposes:

  1. Rentokil Initial businesses will not conduct any type of service in medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 unless they are specifically trained and authorised to do so.
  2. Our businesses which provide specialist disinfection services by colleagues trained in biohazards and infection control will be permitted to conduct services in the following areas, provided there are no potentially affected people in the area and all other risks have been robustly assessed:

    a) Medical treatment rooms or quarantine areas which are used for the care of patients who have experienced COVID-19 infections.
    b) Any premises or vehicle which has been quarantined due to the presence of a suspected COVID-19 patient(s).

Get in touch

Speak with us today to find out how our experts can help keep your business hygienically safe.

Hygiene solutions

Discover our full range of hygiene services including air, hand, surface and washroom solutions for your business.