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About Initial

We go further to protect and enhance the things that matter most to you.

For many years, businesses have put their trust in Initial to keep their organisation healthy, looking good and most importantly, hygienic. Our hygiene experts have a deep understanding of customer needs from our extensive experience in various sectors. Besides that, our broader approach will also assist you in establishing good hygiene practice throughout your organisation, creating a healthier and more productive environment for everyone.

Why Initial?

Structured hygiene survey - As part of our service, we will assess your premises to help us identify risk areas within your premises and the appropriate solutions to match your needs.

Expert installation - Our service technicians are trained and equipped with the right technical knowledge to ensure optimal unit placements while at the same time, keep them up-to-date on the latest hygiene innovation.

Nationwide coverage - We have branches across Malaysia to ensure that your hygiene needs are covered wherever you are.

Tailored hygiene solutions - Our service packs are specially developed to help raise the hygiene standards in your business premises.

​​​​​​​​​​​​​​Action 2/24 - Our customer relations team will respond to your enquiries within 2 hours and make sure that actions are taken within 24 hours.

Awards and accolades

The Signature range has won recognition and praises from the prestigious Red Dot Design Awards with its benchmark setting hygiene product excellence through design innovation. Previous winners include high profile brands such as Mercedes-Benz, Apple, and Issey Miyake.

“A minimalist use of form and the highest degree of functionality with regard to user-friendliness and ease of use characterise the Signature range of hygiene products.” 

Statement by the jury, Red Dot Design Awards 2014

Key design features of the Signature range include:

  • Embodiment of form and function, addressing hygiene needs through the integration of sensor technologies and user-led innovation
  • Smooth, anti-microbial surfaces preventing bacterial growth
  • Promoting accessibility of products for end-users and serviceability for facilities owners
  • Structures built on ergonomic studies of layout, positioning and user interaction
  • Humanistic design to give users natural directional cues to understanding the product and its function
  • Versatile colour schemes of neutral palettes that complement most environments
  • All products tested for hard wearing durability of up to 3.8 million operations; materials fully recyclable

Corporate Social Responsibility

Initial Hygiene is committed in giving back to the community through our Corporate Social Responsibility (CSR) programmes. We focus on educating the communities on the importance of personal and environmental hygiene.

Better futures - Building a healthier and safer future

Rentokil Initial’s Better Futures Campaign aims to provide solid educational foundation to enable a healthier and safer future for communities while making a difference in protecting people, and enhancing the lives of many.

The on-going Adopt-a-School campaign has been running since 2011, to instill good hygiene habits and pest awareness to the younger generation.

Working with you

Initial has extensive experience across almost every sector and we base our approach by understanding the nature of your business, then putting together a tailored service programme to suit your needs. 

From service and supply, to expert installation and servicing, you can put your trust in Initial to keep you and your staff comfortable and hygienic at all times. 

Combining great service with insightful understanding of your business is the characteristic that sets Initial apart from the rest. We are always available to answer your questions and respond to your needs.

Terms and conditions

If you've booked a service with us or want more information on the standard terms and conditions, please see the relevant document to your service type.


Why wouldn't I do it all myself?

We provide exclusive, quality products and consumables that are unique to Initial while complying with all health and safety regulations. Initial service teams are also trained to perform our service efficiently and at a consistently high standard so that you can focus on your business activities.

Can I have my supplies delivered at hours that suit me?

On your first meeting with our local hygiene expert, you will have the opportunity to provide your exact service requirements and preferences, which we will do our best to fulfil.

Will you provide the right hygiene service at the right price?

Initial Hygiene will provide tailored solutions to suit your business and your budget. However large or small your service level agreement, you’ll always enjoy a single point of contact whenever you deal with Initial. Your dedicated account consultant will offer expert advice based your hygiene requirements and will be available to answer any questions you may have.

Do you conduct regular evaluations of my washroom / pantry / office to ensure that it is up to standard?

As part of our service, we offer a full hygiene survey of your premises. During the survey, our hygiene expert will carry out assessments to build a full picture of your needs. The survey includes identification of risk areas throughout your premises, humidity checks and the analysis of hand dryer speed and temperature. 

Our hygiene experts will also continue evaluate your site during their regular visits. If they see potential risks or areas for improvement they will ensure it is brought to your attention.

What business sizes do you cater for?

We operate throughout the country and serve some of the largest companies in Malaysia. We can scale to deliver consistently high levels of service whether you are a small single site business or a multi‐site, multi‐national organisation.

When and how frequently do I need to order?

Our local account manager will work with you to understand your exact business needs and ensure that your facilities are always stocked with the right level of supplies. You should not have to worry about placing orders but if any unexpected increase in usage occurred during the contract, please let us know and we will do our best to help accordingly.

How long will it take to receive a quote?

One of our expert consultant will meet with you to conduct a thorough assessment of your current hygiene standards. Once we fully understand who you are and what you need, you will then be provided with a specific, fully-quoted hygiene solutions to meet the time demands of your business.

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Washroom services and accessories

We provide the most comprehensive range of solutions in the washroom services industry. This means that we are able to deliver the service that meets your individual needs.