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Disinfection and sanitization services

Protect your business from infectious viruses and diseases. Learn more on how Initial's surface disinfection treatment can help to sanitise your premises.

Our professional and highly qualified technicians are equipped with the necessary personal protective equipment, respiratory protective equipment and specialist disinfection equipment to work safely and effectively. 

What is a disinfection service?

A disinfection service involves using chemicals or other agents to kill germs, bacteria, and viruses on surfaces. This is typically done to prevent illness and maintain a clean and hygienic environment. Disinfection is critical during the COVID-19 pandemic, as the virus can remain on surfaces for several days and be transmitted through contact with contaminated surfaces.

One of the main reasons to book a professional disinfection service is to ensure that the disinfection process is thorough and effective. Professional disinfection companies have the knowledge, experience, and specialised equipment to disinfect a space and reduce the risk of cross-contamination properly.

In a poll carried out by Rentokil Initial in 2020, 86% of people were concerned about the risk of the virus spreading through using door handles. Disinfection treatments typically focus on high-touch areas, as these are the surfaces that are most likely to be contaminated with bacteria and viruses. These can include doorknobs, handrails, counters, and other surfaces frequently touched by people.

Why book a Professional Disinfection Service?

Professional disinfection services typically follow a specific process to ensure that all surfaces are adequately cleaned and disinfected. This may include thoroughly cleaning the space to remove dirt and grime and applying a disinfectant to kill any remaining germs. The disinfectant may be applied using a spray, fogging machine, or other methods, depending on the size and layout of the space.

In addition to helping to prevent the spread of illness, professional disinfection services can also help to maintain a clean and hygienic environment. This is particularly important in hospitals, schools, and other public spaces where many people gather.

Overall, booking a professional disinfection service can help to ensure that a space is properly cleaned and disinfected, reducing the risk of cross-contamination and helping to prevent the spread of illness.

COVID-19 disinfection service

Our specialist disinfection solutions provide businesses with an essential resource in light of the COVID-19 pandemic. We offer a range of services, tailored to your needs, to support your business deal with the effects of the coronavirus.


When 'you're looking for a one-off precautionary clean to sanitise your premises.

High level

For COVID-19 containment and control within 72 hours of a confirmed or suspected case.


For when a confirmed or suspected case of COVID-19 is older than 72 hours.

Contingency survey

When you want to be able to react quickly in the event of a case of infection.

Talk to us about your disinfection needs

Speak to our team of experts today to discuss how our disinfection services can support your business needs.

Precautionary disinfection service

This service is available as a stand-alone or regular disinfection of premises to lower the risk of cross-contamination.

  • Carried out when there are no confirmed or suspected cases of COVID-19 on-site; no site survey needed
  • Fast response, specialist disinfection to help you maintain a high level of hygiene on your premises
  • ULV disinfection fogging and legally compliant waste removal with the option of additional touchpoint cleaning
  • A post-treatment report confirming the service provided.

High level specialist disinfection

This service is for those customers who have closed their premises within the last 72 hours and who need a highly specialised service because they’ve had suspected or confirmed cases of infection.

  • Carried out within 72 hours of a confirmed or suspected case of COVID-19 being reported on site.
  • Technicians follow carefully assessed safety measures: their safety and the safety of the general public is of paramount importance to us.
  • Manual disinfection using a locally approved, high-level disinfectant that kills a broad range of pathogens within seconds of contact and has been tested against feline coronavirus (a surrogate of COVID-19).
  • Disinfection of all touchpoints that include door handles, light switches, equipment, desks and walls.
  • Legally compliant waste removal.
  • Post-treatment report provided.

The service includes higher levels of bio-security and safety controls and requires a site survey by one of our specialists.

Intermediate specialist disinfection

For when you have closed your premises for more than 72 hours due to suspected or confirmed cases of infection.

This service reflects government guidance that, under most circumstances, the amount of infectious viruses on any contaminated surface is likely to have significantly decreased after 72 hours.

  • ULV disinfection fogging and manual disinfection of key touchpoints covering door handles, handrails, push plates, light switches, remote controls, taps, and desks; legally compliant waste removal
  • Use of RPE and PPE to prevent further infection
  • Customer premises operational ASAP

A post-treatment report confirming the service provided

The Intermediate Specialist Disinfection service requires a site survey first.

Contingency survey

This is designed for when you want to be able to react quickly in the event of a case of infection by planning how a specialist disinfection service would be carried out.

  • Where speed of service is essential, a Contingency Survey allows us to gather key information to be able to react quickly in the event of a COVID-19 case being reported
  • Survey is completed when there are no confirmed or suspected cases of COVID-19 on site
  • Site-specific risk assessment and method statement

Our disinfection services

Our range of disinfection services includes the following elements to ensure your premises are disinfected in a safe, thorough, legally compliant manner.

Site survey

Guided by the site-specific risk assessment, method statement and safe operating procedures generated at the time of the survey and is carried out by a highly trained technician in full PPE and RPE.

Touchpoint cleaning

Cleaning and disinfection of common touchpoints such as handrails and door handles, to minimise the risk fo microbial transfer.

ULV disinfection fogging

Extremely small droplets of disinfection settle on inaccessible areas to enable the treatment of large areas in a short period of time.

What chemicals and tools will the disinfection team use?

The chemicals and tools used by a disinfection team will depend on the specific requirements of the job and the type of surfaces being treated. Professional disinfection services use various disinfectant products that effectively kill many bacteria and viruses, including the COVID-19 virus. Depending on the size and layout of the space being treated, these disinfectants may be applied using various methods, such as spraying, fogging, or wiping.

In addition to disinfectant products, a disinfection team may use other tools and equipment to clean and disinfect surfaces. This may include microfiber cloths or wipes, scrub brushes, and other cleaning tools to remove dirt and grime from surfaces before disinfecting.

Can people be on the premises during disinfection?

As for whether people can be on the premises during disinfection will depend on the specific requirements of the job and the safety guidelines in place; in some cases, it may be necessary for people to vacate the premises while the disinfection process is underway, mainly if the space being treated is small or if the disinfectant being used is not safe for people to be around. In other cases, it may be possible for people to remain on the premises while the disinfection is being carried out as long as appropriate safety measures are in place.

It is essential to follow the guidelines and instructions provided by the professional disinfection team to ensure the safety of everyone involved. This may include wearing protective gear, such as masks and gloves, and following any other safety protocols that have been put in place. Once the disinfection process has been completed, and the treated surfaces have had a chance to dry, it is generally safe for people to return to the space.

Washroom services

We provide the most comprehensive range of solutions in the washroom services industry. This means that we are able to deliver the service that meets your individual needs.

About Initial

We provide the most comprehensive range of hygiene solutions to deliver the service that meets your individual needs.