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myInitial: making it easier for you to do business with Initial

Available 24/7, easy-to-use, online customer portal that supports hygiene management of single or multiple sites.

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myInitial is our online customer portal that makes it easy for customers to access account and service-visit information. It gives you 24/7 access to the servicing activity we carry out on your behalf and all the related documentation required for your business.

Key features

  • Easy access to information on service visits – previous and upcoming ones
  • Improved navigation and filtering to view real-time information for multisite customers
  • Simple access to contract summary and details to understand the services we provide
  • Check signatures online for proof of delivery
  • Build customised reports that can be scheduled to update when you need to
  • Securely download up-to-date documents on all your services
  • Access an integrated gateway to other platforms that allows you to find out more about our products and services

The benefits of having an online hygiene portal

Reduced administration

Easy access to information for single or multiple sites means less admin/management time.

Environmentally friendly

Web-based tool, no need to print, which reduces paper waste. Helps businesses meet their sustainability goals.

Proof of service

Provides visible reassurance that hygiene issues have been resolved to meet health and safety standards.

Reputation protection

Transparency of the information provided allows you to maintain the highest standards of hygiene.

Compliance support

Easy, 24/7 access to stored documents and the ability to create new reports to meet audit requirements.

Evolving user experience

The myInitial support team is continuously working to improve the features and capabilities of the portal.

How does myInitial work?

The myInitial portal is a free online tool and your local Initial administration team can register you with an account to access your contract. Following a service completion, an Initial service representative captures your signature on their mobile device. Information is uploaded and stored on servers, replacing traditional paper records with data made available on the myInitial portal.

Will my data be safe on myInitial?

Yes. All data is collected and stored on Rentokil Initial servers, with TLS encryption and data backups. All user accounts are protected with secure passwords.

Additionally, the myInitial platform goes through security testing on an annual basis.

What are the system requirements for myInitial?

myInitial is a web-based customer portal. To access it, you must use a web browser. Recommended browsers for myInitial include the latest versions of Google Chrome, Microsoft Edge, Safari and Firefox.