myInitial is our online customer portal that makes it easy for customers to access account and service-visit information. It gives you 24/7 access to the servicing activity we carry out on your behalf and all the related documentation required for your business.
Easy access to information for single or multiple sites means less admin/management time.
Web-based tool, no need to print, which reduces paper waste. Helps businesses meet their sustainability goals.
Provides visible reassurance that hygiene issues have been resolved to meet health and safety standards.
Transparency of the information provided allows you to maintain the highest standards of hygiene.
Easy, 24/7 access to stored documents and the ability to create new reports to meet audit requirements.
The myInitial support team is continuously working to improve the features and capabilities of the portal.
The myInitial portal is a free online tool and your local Initial administration team can register you with an account to access your contract. Following a service completion, an Initial service representative captures your signature on their mobile device. Information is uploaded and stored on servers, replacing traditional paper records with data made available on the myInitial portal.
Yes. All data is collected and stored on Rentokil Initial servers, with TLS encryption and data backups. All user accounts are protected with secure passwords.
Additionally, the myInitial platform goes through security testing on an annual basis.
myInitial is a web-based customer portal. To access it, you must use a web browser. Recommended browsers for myInitial include the latest versions of Google Chrome, Microsoft Edge, Safari and Firefox.
To discuss how myInitial can support your onsite hygiene management