Protecting customers and staff during the coronavirus crisis

Since the first known case of COVID-19 on 1 December 2019, the COVID-19 outbreak has spread worldwide and is causing infections in 219 countries and territories. Currently, many countries are still under some degree of restrictions to break the chain of infection. 

In many countries, Rentokil Initial is classed as an essential business and we continue to provide services to our customers, where possible. We’re taking the greatest care to ensure our staff are fully trained to work in this new environment and have the highest level of protection so they can provide our hygiene services safely to customers.

Hygiene solutions to support your business during the coronavirus crisis

Initial has over 115 years of experience in developing leading innovations and delivering the widest range of products and services. Every day, our service technicians around the world are delivering effective solutions to help businesses and organisations protect their staff and customers while the coronavirus crisis is managed and brought under control.

Initial offers an integrated range of hygiene solutions that help provide protection and address infection transmission risks to businesses from hand, surface and airborne infections in the washroom, communal spaces, work environments and visitor areas. Our range of no-touch hand hygiene products adds an extra layer of protection by reducing the risk of cross contamination.

Specialist disinfection services provided by our sister company, Rentokil, offer a range of options to protect your business against infectious diseases, from precautionary survey to high-level disinfection.

What are we doing for our customers during the coronavirus pandemic?

As a responsible organisation that’s committed to protecting people, we’ll be closely monitoring the situation and providing informative updates to our customers via our websites and direct communications.

We want you to be reassured that our colleagues will not pose added risk to our customers and their employees. We’ve been implementing actions and training to ensure our continued delivery of a safe and high level of service while adhering to regional Governmental instructions and being sensitive to customer health and safety requirements.

Will there be any changes to existing customer service levels?

The health and safety of our colleagues and customers is of paramount importance to us, and we will not offer our services unless we can be sure it is safe to do so. We're aiming to keep disruption to a minimum; however the following restrictions have been put in place for safety purposes.

Rentokil Initial businesses will not conduct any type of service in medical treatment rooms or quarantine areas that are used for the care of patients who have experienced COVID-19 unless they're specifically trained to do so.

1. Our businesses which provide specialist disinfection services by colleagues trained in biohazards and infection control will be permitted to conduct services in the following areas, provided there are no potentially affected people in the area and all other risks have been robustly assessed.
   1. Medical treatment rooms or quarantine areas that are used for the care of patients who have experienced COVID-19 infections.
   2. Any premises or vehicle which has been quarantined due to the presence of a suspected COVID-19 patient(s).

Hygiene information to help prevent the spread of coronavirus

We're providing information regarding what you can do to reduce the potential risks of virus transmission in your location. We encourage you to adopt and promote effective hygiene behaviours that are proven to be effective against the spread of viruses.